If you need support with urgent tech issues, account set-up, transitioning on or off-network, or your Simplicity email account, please reach out to our Operations team at: firstname.lastname@example.org.
Please note: we have now adjusted our imaging process with Microsoft’s network to be done completely remote via ISOutsource. Consultants no longer need to go into Techlink to image their computer. All imaging support will be coordinated internally with our Simplicity Operations team and our IT team, ISOutsource. If you have any questions about this, please reach out to email@example.com.
*If you are unsure who to contact for Technical Support, please review our Tech Chart for direction.
If using Simplicity Consulting loaner hardware and/or software (working untethered), engage ISOutsource for support:
Phone: 800-240-2821, option 1
- Identify yourself as a Simplicity Consulting consultant or staff member.
- If working at Microsoft, identify if you are using Microsoft credentials or working untethered with Simplicity’s credentials.
- Subject Line: SIMPLICITY + short description of issue
- Body of the Message: Identify yourself as a Simplicity Consulting consultant or staff member. If working at Microsoft, identify if you are using Microsoft credentials or working untethered with Simplicity’s credentials. Any details providing what the issue is, or possibly steps that led to the occurrence.
If on project at Microsoft with credentials and using the Microsoft image, Microsoft TechLink can support with software issues.
Some examples include: network connectivity, account, alias, software. For hardware support with your Simplicity Consulting loaner laptop, please contact ISOutsource.
In Person: at the TechLink locations